At Magnetic Phone Holder, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your Magnetic Phone Holder, we offer a hassle-free return and exchange process.

Return Policy

  1. Return Window:You have 30 days from the date of delivery to return your Magnetic Phone Holder for a full refund. The product must be in its original condition, unused, and in the original packaging.

  2. Refund Process: Once we receive your returned item, we will inspect it and process your refund within 5 business days. The refund will be issued to the original method of payment.

  3. Return Shipping: We will provide you return shipping address. To return your product, you should contact us at support@whewhewlife.com. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.If the return is a result of our error (e.g., you received an incorrect or defective item), we will also cover the cost of return shipping.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@whewhewlife.com.

Exchange Policy

  1. Exchange Window: If you wish to exchange your Magnetic Phone Holder for a different model or color, you have 30 days from the date of delivery to do so.

  2. Exchange Process: Contact our customer service team to initiate the exchange process. We will send you a prepaid shipping label to return the original item and ship out the new item to you.

  3. Product Condition: The item you wish to exchange must be in its original condition, unused, and in the original packaging.

Items Not Eligible for Return or Exchange

  • Items that show signs of use or wear.
  • Items that have been modified or altered in any way.
  • Items that are not in their original packaging.

How to Initiate a Return or Exchange

To start the return or exchange process, please contact our customer service team at support@whewhewlife.com with your order number and the reason for your return or exchange request. We will provide you with further instructions and a return shipping label.

Damaged or Defective Items

If you receive a damaged or defective Magnetic Phone Holder, please contact us within 7 days of delivery. We will arrange for a replacement or refund at no cost to you.

Final Sale Items

Certain items, such as customized or clearance items, are marked as final sale and are not eligible for returns or exchanges.

We appreciate your business and are committed to your satisfaction. If you have any questions about our return and exchange policy, please do not hesitate to contact us.

Need help?

Contact us at support@whewhewlife.com for questions related to refunds and returns.