Refund policy

We want you to love your Whewhew strap. If something isn't right, here's how we handle it.

30-Day Return Window

If you're not satisfied with your purchase, you may request a return within 30 days of your delivery date.

Change-of-mind returns

If you'd like to return an item because you changed your mind or it doesn't suit your needs:

• You are responsible for return shipping costs. Original shipping charges are non-refundable.
• Items must be unused, in their original condition and packaging.
• Email us at accounts@thedayou.com with your order number and reason for return. We'll reply within 1–2 business days with a Return Authorization (RA) number and the US return address. Do not send items back without an RA number — unauthorized returns cannot be processed.
• Ship with a carrier that provides tracking. You are responsible for the package until it reaches our warehouse; we are not liable for items lost or damaged in return transit.
• Once we receive and inspect the item, we'll issue a refund to your original payment method within 5–7 business days. Your bank or card issuer may take additional time to post the credit.

Defective or incorrect items

If your item arrives damaged, defective, or is not what you ordered, email accounts@thedayou.com within 30 days of delivery with your order number and a photo of the issue. We'll provide a prepaid US return shipping label and send a replacement or issue a full refund (including original shipping) — your choice. Once we receive and inspect the item, refunds are processed within 5–7 business days. We'll respond to your initial email within 1–2 business days.

Items we cannot accept back

• Return requests made more than 30 days after delivery
• Items that have been used (unless defective)